~ FREE SHIPPING ON ALL ORDERS OVER $150 (AUSTRALIAN DELIVERY ONLY).~

Returns

Returns

We hope you loved your order, but if something wasn’t quite right you can return it to us within 10 days of receiving your order!

All Returns must be accompanied by the returns form which will come with your order.

Please read carefully below further details on our returns policy and how to proceed.

RETURNS FOR REFUND, EXCHANGE OR STORE CREDIT

  • Returns are for refund, exchange or store credit. This can be noted on your returns form.
  • See specific details below outlining conditions for each type of return.

Refunds

  • We offer refunds on FULL PRICED items only.
  • You will be required to cover the return postage costs. 
  • Items must be returned in the same condition as when received and in the same packaging, with ALL TAGS
  • Complete the returns form to include with your return.
  • Please return your item/s to the address on the returns form WITHIN 10 DAYS OF RECEIVING YOUR ORDER.
  • Items returned outside of the 10 day period will be issued a Store Credit to the same value.
  • Email contact needs to be made within this 10 day period if you are concerned about shipping timeframes.

Store Credit

  • Store credit only will be applied to items purchased on sale, with promotional codes or items returned outside of the 10 day returns period.
  • Once the returned item has been received, a Credit code will be set up in your name.
  • An email will be sent with the details of your credit.
  • The code will be activated once the returned items have been received and inspected.
  • Your Store credit will be the value of the original purchase amount, of the item/s returned, (excluding any shipping costs).
  • Your credit code can be added at the checkout as a discount.
  • We cannot split credit codes, they must be used in one transaction.
  • Your Store Credit Code will need to be used within 3 months of activation, after this time has elapsed, the Credit code will expire.

 

Exchanges

  • If you would like to exchange your product we recommend you email us first to check on stock availability.
  • Depending on availability, it may be advised that you purchase the item you would like to secure, and we will refund your returned garment once received. 
  • Once contact has occurred please fill out the returns form with the appropriate request.
  • If email contact isn’t made first, we cannot guarantee your item and size will be in stock by the time your return is received.
  • If your item is not available for exchange, an email will be sent to notify of this, whereby a refund or store credit will be issued.

 

Clearance, Sale or one-off promotional items (ie DISCOUNT CODES):

  • Returns are for store credit ONLY.
  • There are NO REFUNDS on any items purchased on Sale or with a promotional code.
  • Return postage to be covered by you.
  • Please fill out the returns form and include with your item/s.

 

Faulty items 

If you believe your piece is faulty, please contact us at admin@folkandsoul.com.au within 7 days of receiving your garment, with photo/s, to organise return/replacement.

Delivery method

Please note that we strongly suggest using a postage bag that has a tracking ID as we do not hold responsibility for items that go missing through the post.

Please send back to:

PO Box 476 ROSEWORTHY SA 5371

Processing of returns

Please note that folk+soul is a one person operation, returns are processed as quickly as possible, but please allow up to 7 days for your return to be processed.

You will be refunded by the same method by which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer.

  • Afterpay refunds are processed by Afterpay following a request for refund by folk+soul.
  • Afterpay are usually very efficient with processing these requests. Please see Afterpay Refunds policy for further details on their refund process.

Damaged Items

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit through Australia Post, we cannot accept responsibility. All complaints are to be forwarded directly to Australia Post.

Product Colour Discrepancies & Portrayal

Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. We cannot be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.

Worldwide Shipping & Duties

International shipping costs are calculated at the checkout and will be charged in Australian dollars.

Please note that all international customers are responsible for the payment of customs duties/charges on any imports. Please contact your customs office to confirm the relevant thresholds in your area.